FAQ

Ordering

How do I place an order?
Add items to your cart and check out securely on this site. You will receive an order confirmation email after you place your order.

Which payment methods do you accept?
Available payment options are shown at checkout.

Shipping

Where do you ship from?
Orders ship from Fort Myers, Florida, United States.

How much is shipping, and how long will delivery take?
Shipping charges and any carrier delivery estimates are calculated and shown at checkout before you pay, based on your address and the delivery option you choose.

Will I get tracking?
When your order ships, we will send a shipping confirmation so you can follow your delivery.

Returns and exchanges

What is your return policy?
We have a 30-day return policy: you have 30 days after receiving your item to request a return. Items must be in the same condition you received them, unused, with tags, and in their original packaging, with your receipt or proof of purchase. See our Refund Policy for full details.

My item arrived damaged or incorrect. What should I do?
Inspect your order when it arrives and contact us as soon as possible at OfficialBirchandBrass@gmail.com so we can make it right.

When will I get my refund?
If a return is approved, you will be refunded to your original payment method within 10 business days after we receive and inspect the item, as described in our Refund Policy.

Contact

How do I reach you?
Email OfficialBirchandBrass@gmail.com and include your order number if you have one.