Shipping Policy

Birch and Brass ships orders from Fort Myers, Florida, United States. Available shipping destinations and delivery options are shown at checkout based on your address.

Shipping rates and delivery estimates

Shipping charges are calculated at checkout before you pay, so you can review the full cost of your order in advance. Delivery time estimates, where provided by the carrier, are also shown at checkout. Estimates are provided by the shipping carrier and are not a guarantee of a delivery date.

Order confirmation and tracking

You will receive an order confirmation email after you place your order. When your order ships, we will send a shipping confirmation so you can follow your delivery.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact us as soon as possible at OfficialBirchandBrass@gmail.com so we can make it right. See our Refund Policy for return and exchange details.

Questions about shipping

Email us at OfficialBirchandBrass@gmail.com and include your order number if you have one. We are happy to help.